Beware of cheap talk, get everything in writing. Always after 5 years I get told one thing and pay another. Don't leave anything in the rental you won't get it back. Constant staff changes. Always up charging telling you if the car is in the next day by 6 you don't pay and when you get there by 6 they tell you to read your contract that it states 24 hrs from pick up, well my papers were ready and shoved at me when I got there they had already checked me out the car not the one I asked for nor definitely not the attitude I got from the sales clerk that had to be 12 to match his bratty attitude. And I get charged another $40 for 5 hrs having the car past the so called curfew they didn't charge by hour which was more and I didn't keep the car either. They lost a customer and really didn't care. Maybe the home office will.
I left my sun-pass in the car on one occasion and my cell phone on another and both times they held it for me and called me to advise they found in my rental i had dropped off.
I've rented here at least 6 times. Everyone has always been courteous ,and helpful and wait times have been minimal. I've been picked up and dropped off at home every time i rented , unless i do overnight drop off.
Diana is an exceptional professional! I have never received customer service from a renal car company manager as I did with Diana! She went above and beyond my needs and even exceeded my exceptions. I walked in and out in less the 5 minutes with a beautiful Vehical for under what it was originally quoted over the phone. Do not waste your time with other rental care company's, visit Diana at this location, she will take care of you 1000%! Thank you Diana, because of this visit I will be sending all business associates, friends and family to you only ;-) again, thank you!!
Folks complaining about pricing? Its 2017 , book your car online and you'll know roughly how much your rental will be , i don't get the surprises people complain about. For the one complaining about being closed on New Years Day , buddy next time rent from the airport which is open 24 hours a day - you do have an option , you weren't forced to rent from a place that you knew was closed on New Years Day. Let the Local Edition offices spend time with their families , its is a National Holiday during holiday season . In any case all are entitled to their opinions and this is mine. GREAT JOB HERTZ DEL PRADO TEAM !!
Quick pick up and drop off process. Nice staff & the rental car was clean!
Smelly car !!! Don't these people clean there cars before renting them out ? Over $80 for a one day rental in a very smelly car. Won't be renting there again.
All rental info is always clear and concise, folks you do sign off before you leave with the car right? Now , i will say this , I've seen moments when people try to rent and they just never read the rules to renting. They come unprepared, no credit or bank card , no Drivers License or proof of address , and If they get refused, the client gets upset, but that's not Hertz fault! Any other rental place would've refused them as well.
Hertz is a US Car Rental based in Cape Coral, Florida. Hertz is located at 902 South Del Prado Blvd, Cape Coral, FL 33990, USA.
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