I have had State Farm Insurance for over 40 years. I moved to Florida in 2008 and had to move my account to an agent down here. I moved my account to Dawn Sullivan. In the last three years, quality of service has gone from OK to unacceptable. Each time I call to ask questions about my policy, I receive different answers from different workers. I have had a few accidents in the last 5 years. 2 due to defensive driving. They said they couldn't cancel me because I have been with the company so many years. But they got me to cancel my policy by tripling my rates and denying coverage they use to provide. Stay away! I went to Progressive for 1/3 the price with equal coverage.
Michael made sure I was aware of all services his office provided. I recommend them highly.
Whenever I have had to contact Michael Sullivan's office, I have found his staff to be very accomodating, easy to reach, and pleasant. I had been with another agent for many years and decided to change to Michael's office as it was "local" and close to my home and place of business.
I used to work here and was let go when I was not meeting my quota that just kept on rising and had to be met by all means necessary. Therefore you guest it, I was let go like many others. As a customer, I had two accidents in 2015 both times rear ended by someone else not my fault, they cancelled my coverage due to being a "risky driver." In all honesty my experience with State Farm has been so horrible I don't even want to know they exist. I've been a happy camper with PROGRESSIVE since then.
They are great. Receptionists are nice, friendly, and get someone for you to talk to right away. Pleasant waiting area too with coffee, tea, or water... if you need to wait. Never actually had the chance to make coffee when I go in.
If you have this Insurance company and you get into an accident, they will not help you and they will try to make you pay money for everything. Also they're very expensive and not friendly. You are not a customer to them, you are just seen as money.
Dawn Sullivan State Farm Insurance Agent is a US Insurance Agency based in Cape Coral, Florida. Dawn Sullivan State Farm Insurance Agent is located at 2708 Santa Barbara Blvd Ste 2, Cape Coral, FL 33914, USA.
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